Frequently asked questions.
Answers to the most common questions about ordering, fitment, shipping and returns. Can’t find what you need? Text our team.
Questions, answered.
Still need help? Our team answers texts within a few hours.
Orders & Payments
What payment methods do you accept?
All major cards (Visa / Mastercard / American Express), PayPal and Klarna via Shopify Payments. Every transaction uses Shopify’s encrypted checkout — we never see or store your card details.
Can I make an offer on a listed part?
Yes — every listing has a Make an Offer button. Put forward a fair price and we’ll normally come back to you the same day. No bots, no haggling scripts.
Can I combine shipping across multiple parts?
Add everything to the cart and Shopify will combine shipping automatically where possible. If you need a precise combined quote before buying, text us the OEM numbers and we’ll come back with a figure.
Product information
Are these parts genuine OEM?
Yes — every part on our site was pulled from a verified running donor vehicle, inspected, and function-tested in our workshop before being listed. We never sell aftermarket replicas as OEM.
Are the parts tested before shipping?
Yes — every unit is visually inspected and function-tested on our workshop test rig before it goes online. Each listing’s description notes any observations specific to that unit (surface wear, bracket condition, connector cleanliness).
What condition should I expect?
Used OEM parts show cosmetic wear consistent with their age and mileage. Function is verified before listing. If you need extra inspection photos before buying, text us and we’ll send them.
Fitment & compatibility
How do I know a part will fit my vehicle?
The safest way is to cross-check the OEM part number against the part currently on your vehicle. If you’re not sure, text us your VIN and we’ll verify compatibility before you buy — usually within a few hours.
What if I need coding or VIN pairing?
Items marked as electrically coded or VIN-paired may require workshop coding when installed. The product page notes this where applicable. Coding is the buyer’s responsibility unless agreed in advance.
Shipping & delivery
How fast do you ship?
We ship fast — your item typically arrives in 3–5 business days. Tracked, insured service throughout the US.
Do you offer free shipping?
Yes — FREE shipping on all orders over $30, delivered to your door in 3–5 business days.
Do you ship outside the US?
Contact us before ordering if you’re outside the US — we can quote international shipping on request. Canadian delivery is available on most parts.
What courier do you use?
UPS Ground for most domestic orders, FedEx or USPS where it makes sense for the part size. Tracking details are emailed on dispatch.
Returns & refunds
What’s your return policy?
30-day returns on fitment or condition issues. The part must be returned in the condition it was shipped, with original tags and documentation. See our full refund policy.
Who pays the return shipping?
If the item was mis-described we cover return shipping. For fit-check returns the buyer covers return shipping, with a full refund on the item.
Contact & support
How do I text your team?
Use the Text Us About This Part button on any product page — it opens your messages app with the part details pre-filled. Or go to our contact page for other ways to reach us.
Do you do trade / wholesale pricing?
Yes — independent garages and trade customers get preferential pricing. Contact us with your business details and we’ll set up an account.
Didn’t find your answer?
Text our team the OEM number or VIN — we’ll come back to you with a specific answer, usually within a few hours.